Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://pouchprouk.myshopify.com/pages/privacy-policy (the "Site"). This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse the Site, we collect information about the web pages or products you view, websites or search terms that referred you, and how you interact with the Site. This is referred to as "Device Information."

We collect Device Information using:

  • Cookies: Data files placed on your device or computer, often including a unique identifier. For more information about cookies and how to disable them, visit https://ico.org.uk/for-the-public/online/cookies/.
  • Log files: Tracking actions on the Site and collecting data such as IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
  • Web beacons, tags, and pixels: Electronic files used to record browsing activity on the Site.

Additionally, when you make a purchase or attempt to make a purchase, we collect personal details including your name, billing/shipping address, payment information, email, and phone number. This is referred to as "Order Information."

"Personal Information" in this policy refers to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information to:

  • Fulfill orders, process payments, arrange shipping, and provide invoices/order confirmations.
  • Communicate with you regarding your order.
  • Screen for potential fraud or security risks.
  • Provide you with information or marketing communications (if consented to).

We use Device Information to:

  • Identify potential fraud and security threats.
  • Improve and optimise our Site (e.g., analytics and advertising performance).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties that help us operate our Site and services. For example:

We may also share your data to comply with UK laws, respond to legal requests, or protect our rights.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide targeted advertising. For more details on how targeted advertising works, visit the UK Information Commissioner's Office (ICO) page: https://ico.org.uk/your-data-matters/online/.

You can opt-out of targeted advertising via:

Additional opt-outs can be found at: https://www.youronlinechoices.com/uk/your-ad-choices.

DO NOT TRACK

We respect your browser’s "Do Not Track" signal and do not alter our data collection practices when this is detected.

YOUR RIGHTS UNDER UK GDPR

If you are a UK resident, you have the following rights:

  • Right to access: You can request details of the personal information we hold about you.
  • Right to rectification: You can ask us to correct or update your data.
  • Right to erasure: You can request the deletion of your personal data.
  • Right to restrict processing: You can ask us to limit how we use your data.
  • Right to data portability: You can obtain a copy of your data in a usable format.
  • Right to object: You can object to us processing your data for marketing purposes.

To exercise your rights, contact us via the details below. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/.

DATA RETENTION

We will retain your personal data for as long as necessary to fulfil legal, tax, or regulatory requirements. If you wish to delete your data, please contact us.

CHANGES TO THIS PRIVACY POLICY

We may update this policy to reflect changes in our practices or for legal/regulatory reasons. Please review this policy periodically.

MINORS

Our Site is not intended for individuals under the age of 18.

CONTACT US

For more information about our privacy practices or to make a complaint, contact us at:

Email: hello@pouchpro.shop

Address: Pouch Pro UK Ltd, Suite A, 82 James Carter Road, Mildenhall IP28 7DE